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HOSP 310 ENTIRE COURSE

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HOSP 310 ENTIRE COURSE

HOSP 310 WEEK 1 Discussion 1

Discussion 1

Why are the baby boomers so important? What impact do you see them having on the hospitality industry in the next few years? In the longer-term future? Please refer to Chapter Two as you participate in this discussion.

Tip for Beginning the Discussion: Of course, you can draw from your own experience or your homework for the week, but a good way to begin discussing this question is to answer the first question and then come back a day later. As the week progresses, we will move into other issues raised by the rest of the class and I.

Discussion 2

How do such trends as the changing diversity of the U.S. population, two-income families, changes in family structure, and changing income distribution effect the Hospitality industry? Please refer to Chapter Two, pp. 40-46 primarily, as you participate in this graded TDA. Of course, you may also draw upon web sites, your homework assignment, and your own personal experience in this discussion throughout the week.

DeVry HOSP310 WEEK 2 Discussion 1 & 2

Discussion 1

How do midscale restaurants differ from high-check average restaurants? What new and interesting trends have you noticed in food service over the last couple of years?

Discussion 2

What are the advantages and disadvantages of QSR franchising from the perspective of the franchisor? Let’s discuss the pros and cons of franchise operations from both sides of the table – franchisee and franchisor.

DeVry HOSP310 WEEK 3 Discussion 1 & 2

Discussion 1

Discuss the competitive practices of grocery chain stores in your area. How have these businesses begun to engage in competitive practices that are now affecting all of the food service operations in your community?

Discussion 2

Explain how technology helps hospitality businesses to know more about different customer segments. Gradually, at your instructor’s direction, move into a discussion of how technology is also helping hospitality operations to perform more efficiently in the Front-of-the-House and in the Back-of-the-House areas of operation.

DeVry HOSP310 WEEK 4 Discussion 1 & 2

Discussion 1

The local community lodging industry with its two or three property types makes for an interesting discussion. (1) What types of properties are present in your community, and how have they evolved? (2) How does each meet guest needs? (3) What kind of technology do they apply to serve guest needs? Begin by answering question (1) as a group, and then move into questions (2) and (3) later in the week at the direction of your instructor.

Discussion 2

Business and pleasure travelers are the bread and butter of most hotel’s occupancy rates. After reading about these types of travelers in pp. 285-287 of your text, begin this discussion by describing how you think the hotel industry can best serve the needs of business travelers. Later in the week, at your instructor’s direction, begin to discuss how the hotel best serves the needs of the pleasure traveler. By the end of the week, each class member should be able to summarize this discussion by providing a list of the ways each segment requires similar and different guest services.

DeVry HOSP310 WEEK 5 Discussion 1 & 2

Discussion 1

Thoughtfully discuss the advantages and disadvantages provided to hotels by the Internet. For starters, discuss how the Internet affects the traditional role of travel agents. Then, your instructor will guide you into a discussion about how the Internet has become a competitor of all hospitality operations in ways that are provoking more and better promotional planning on the part of all hospitality businesses.

Discussion 2

Let’s discuss the various competitive forces in the hospitality industry, especially in the lodging industry. Let’s begin with the fragmented markets. How is the lodging industry perceived to be a fragmented market?

DeVry HOSP310 WEEK 6 Discussion 1 & 2

Discussion 1

Travel and tourism historically have been on the rise. What are some of the factors that have caused the increase in tourism? How about during the economic downturn?

Discussion 2

Recreation, wellness, and leisure activities are as old as society itself. However, a society that can afford to play on the scale that North Americans do is new. Let’s begin this discussion by explaining the planned play environment of theme parks. What are they, and why do people frequent them?

DeVry HOSP310 WEEK 7 Discussion 1 & 2

Discussion 1

Hospitality service is made up of transactions that are numerous, diverse, and often private. In a dining room, for instance, each interaction between a server and a guest is usually just between the two of them, or, at most between the server and the guest’s party at that table. How do you as a manager prepare and train a server to know both how to anticipate and to meet the guest’s expectations for excellent service?

Discussion 2

A company’s culture can be defined as a shared meaning held by members that distinguishes the organization from other organizations. This system is, on closer examination, a set of key characteristics that the organization values.

Visit the web site for the Ritz Carlton Hotel Company (www.ritzcarlton.com/home.asp) and begin to discuss how the saying “Putting on the Ritz” has evolved to mean creating a service culture of sheer excellence for guests who frequent these hotels.

DeVry HOSP310 Assignments

Assignment

In the Powers text in Chapter 1 (pp. 34-35), you will find a section entitled Internet Exercises. Please complete items #1 and #3, making sure to thoroughly visit each web page and carefully answering the required questions for each item. In Chapter 2 (pp. 62-63), you will find a similar section as the one above. Please complete items #1 and #2, also making sure to thoroughly visit each web page and carefully answering the required questions for each item. You must include APA references (in-text and on a seprate reference page) for your sources.

Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read thesestep-by-step instructions or watch this Dropbox Tutorial.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

Assignment

In the Powers text in Chapter 11 (pp. 381-382), you will find a section entitled Internet Exercises. Please complete items #1 and #2, making sure to thoroughly visit each web page and carefully answering the required questions for each item. In Chapter 12 (pp. 422), you will find a similar section as the one above. Please complete items #1 and #2, also making sure to thoroughly visit each web page and carefully answering the required questions for each item. APA source citations are required (in-text and on a separate reference page).

Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read thesestep-by-step instructions or watch this Dropbox Tutorial.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

Case Study

Complete Case Study #2:

Site Name: The World Travel & Tourism Council

URL: www.wttc.org

Background Information: The World Travel & Tourism Council (WTTC) is the forum for global business leaders, comprising the presidents, chairs, and CEOs of 100 of the world’s foremost companies. It is the only body representing the private sector in all parts of the travel and tourism industry worldwide. WTTC’s mission is to raise awareness of the full economic impact of the world’s largest generator of wealth and jobs: travel and tourism. Governments are encouraged to unlock the industry’s potential by adopting the council’s policy framework for sustainable tourism development.

Exercises: Visit the WTTC website, and thoroughly answer the following questions:

Question #1: What is the WTTC’s blueprint for new tourism? What are the three strategic priorities included in the blueprint?

Question #2: The WTTC produces an annual review of travel & tourism every year for its readers. Find the most recent edition and offer a one to two page synopsis of the WTTC predictions for global travel and tourism. Please highlight the key world regions that are expecting major changes.

Your submitted paper should be 3 to 5 pages in length. APA source citations are required (in-text and on a separate reference page).

Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read thesestep-by-step instructions or watch this Dropbox Tutorial.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

Case Study

Complete Case Study #1:

Site Name: Center for Science in the Public Interest

URL: www.cspinet.org

Background Information: The Center for Science in the Public Interest (CSPI) is a nonprofit education and advocacy organization that focuses on improving the safety and nutritional quality of our food supply. CSPI seeks to promote health through educating the public about nutrition and alcohol; it represents citizens’ interests before legislative, regulatory, and judicial bodies; and it works to ensure that advances in science are used for the public’s good. It has been very active in targeting the restaurant industry with their public interest issues.

Exercises: Highlight the Nutrition Action Newsletter, then click on Archives. Choose and read a current or previous article that targets a segment of the restaurant industry.

Discuss how the article you read might impact the restaurant industry. Do you think this article will persuade the restaurant industry to change? Why or why not? Suggested length: One to one and a half pages, double-spaced, 12-point text.

Do you believe the issues raised by CSPI are justified? Should the restaurant industry change, or should CSPI just mind its own business? Why or why not? Suggested length: One to one and a half pages, double-spaced, 12-point text. APA source citations are required (in-text and on a separate reference page).

Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read thesestep-by-step instructions or watch this Dropbox Tutorial.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

DeVry HOSP310 FINAL EXAM